Privacy Policy

1Data Controller

Nexus Haven (TrustGuards Recovery)

Address: 42 Triangle West, Bristol, United Kingdom

Email: support@nexhaven.online

Phone: +44 7428 388771

2Personal Data We Collect

We may collect the following categories of personal data when you use our services or contact us:

• Name, email address, and phone number
• Country and location data
• Information related to your case (transaction records, communication records, supporting documents)
• Technical data such as IP address, browser type, and device information
• Financial data necessary to assess and process your recovery case

3Purpose of Data Processing

We process your personal data for the following purposes:

• Providing fraud recovery consultation and recovery services
• Assessing the viability of your recovery case
• Communicating with you throughout the recovery process
• Improving and developing our services
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring security

4Legal Basis for Processing

We process your personal data on the following legal grounds under the GDPR:

• Your consent (Art. 6(1)(a) GDPR) — where you have given us explicit permission
• Performance of a contract (Art. 6(1)(b) GDPR) — to deliver the services you have engaged us for
• Legal obligations (Art. 6(1)(c) GDPR) — where processing is required by law
• Legitimate interests (Art. 6(1)(f) GDPR) — to operate our business and protect our clients

5Data Sharing

We do not sell your personal data. We may share your data only in the following limited circumstances, and only to the extent necessary:

• Financial institutions involved in the recovery process
• Legal professionals and law firms assisting with your case
• Technical service providers who process data on our behalf under data processing agreements
• Regulatory bodies or law enforcement when legally required

All third parties we work with are required to handle your data in compliance with applicable data protection laws.

6Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• The duration of your service engagement
• Legal obligations (typically up to 7 years for financial records)
• Resolution of disputes or legal claims

Once your data is no longer needed, it will be securely deleted or anonymised.

7Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — request that we restrict processing of your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to withdraw consent — withdraw consent at any time where processing is based on consent
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, please contact us at support@nexhaven.online. We will respond within 30 days.

8Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Access controls and authentication requirements
• Regular security assessments
• Staff training on data protection obligations

While we take all reasonable steps to protect your data, no transmission over the internet is completely secure. We encourage you to contact us securely and avoid sending sensitive information via unsecured channels.

9Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your user experience and analyse site traffic. Cookies we may use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors interact with our site
• Functional cookies — to remember your preferences

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

10Third-Party Services

We may use third-party tools and services such as analytics platforms, cloud hosting providers, and communication tools. These providers process data solely on our behalf and are contractually obligated to comply with applicable data protection laws, including the GDPR.

We do not allow third-party providers to use your data for their own purposes.

11International Data Transfers

Where your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data to an equivalent standard.

12Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. Any updates will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If changes are material, we will notify you directly where we hold your contact information.

13Complaints

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO): ico.org.uk.